Privacy Policy

Your privacy is important to e-therapy.com.au   This privacy statement provides information about how therapist and clients personal information and personal counselling sessions are secure on the e-therapy site and what we at  www.e-therapy.com.au collect, and the ways in which  e-therapy.com.au will use personal contact information you have shared with us.

What information do we collect?

e-therapy.com.au may collect and use the following kinds of personal information:

THERAPISTS:

As a Therapist your personal profile and personal details; such as address and telephone numbers are apart of your registrations with www.e-therapy.com.au and we keep your personal details and your registration private and they are only available to the site administrator and the site technical staff. You are offered a public area where you can choose to write your profile for your clients and make available the information you feel comfortable sharing with clients. Once you have registered as a Therapist you have your own sub domain and therefore you are in charge of what you keep private on this sub domain. Your sub domain is also set up so you can have your own privacy statement for the clients that register with you.

When you organise counselling sessions on line you have your own sub domain and the content of the chats on these sessions is secure behind firewalls that neither the site administrator nor technical staff have the ability to access. You have the ability to share these session chat logs with your clients when and if you choose to activate this feature.

As a Therapist you may choose to use our ‘blog’ comment page; when you do this and you give personal information this ‘blog’ is open to all visitors to the site and is therefore your choice to share this information with any person who accesses ‘blog’ comments.

As we are required by law to obtain your consent to the collection of private and sensitive information we will accept this consent has been given when you provide private information to us in your registration according to this Statement, unless you tell us otherwise.

CLIENTS:
As a CLIENT your personal details; such as address and telephone numbers are apart of your registrations with your chosen therapist or therapists. www.e-therapy.com.au administrator and technical staff can have access to your registration details and we keep your personal details in your registration private; these details are not shared with any other party. We do not have access to your therapist completed questionnaires or your actual chat sessions with your therapist. Your therapist can activate access to your chat session logs; the e-therapy site administrator or technical staff do not have the ability to access your personal sessions.

As a CLIENT you may choose to use our ‘blog’ comment page; when you do this and give personal information this ‘blog’ is open to all visitors to the site and is therefore your choice to share this information with any person who accesses ‘blog’ comments.

As we are required by law to obtain your consent to the collection of private and sensitive information we will accept this consent has been given when you provide private information to us in your registration according to this Statement, unless you tell us otherwise.

How else may we collect information?
We may collect personal information about you if you deal with us over the telephone, send us correspondence, visit the website or have contact with us in person. This information is not shared with a third party and is only used for administration purposes of the e-therapy site.

How we use your personal information?

www.e-therapy.com.au collects your personal information for the following purposes:
• To register you as a Therapist or Client
• To contact you to follow up your registration; payments or enquiries.
• To assist us to administer the website.
• To contact you and inform you of new services when they added to the website.
• To arrange an appointment time to give you additional assistance to use the site.
Some of the personal information we collect will be essential for us to be able to accurately identify who is using the service. Other types of personal information we collect will help us to profile who is using our services and what their interests are so we can respond to your needs and improve the site. We will not bombard you with advertising; we will simply give you update information on the website.

We at www.e-therapy.com.au will not disclose your personal information to third parties; if we change any of our services we would always obtain consent from you to use any of your personal information. In addition to the disclosures reasonably necessary for the purposes identified elsewhere and above, www.e-therapy.com.au may only disclose your personal information to third parties without your consent when disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Keeping your personal information up-to-date

www.e-therapy.com.au will take appropriate technical and administrative steps to prevent the loss, misuse or alteration of any personal information registered on the site. We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. We use off site servers in Sydney to protect your privacy and ensure the site is secure for our registered users.
Please contact us to advise us of any updates to your personal information.
We will respond to any of your privacy concerns.
If you have a complaint about a breach of your privacy or you have any questions about the security of your privacy please forward your request, complaint or question via the website in our Contact Us section.

Website information:

Personal information that you submit for ‘blog’ comments or publications on the website will be published on the internet and may be available around the world.

Changes to this Privacy Statement

We may amend this Privacy Statement as e-therapy develops or the law changes. Any changes to this Privacy Statement by www.e-therapy.com.au  will be posted as a new version on this website.  Please check the Privacy Statement on a regular basis for updates to ensure you are familiar with any changes. 

Other websites

This website also contains links to other websites; www.e-therapy.com.au  is not responsible for the privacy policies or practices of any third party.

Questions about the Privacy Statement

If you have any questions about this privacy statement please contact us through the website and we will answer your enquiry by email.